Characteristics of HRO
HRO has several important characteristics:
Employees of an HRO organization have a strong focus on errors and near errors. People are always busy searching for weak signals and take these weak signals very seriously.
They do not simplify which prevents that conclusions that are too simple will define the picture. You can save time by giving employees room to give their view of the events and jointly get rid of old and annoying beliefs and assumptions.
Everyone is committed to the operational process. Everyone connects his thoughts and actions to the operational process and actually knows that process.
People show resilience and tenacity. Preparing for situations that are not common, but are very important for maximum performance is practiced and taught.
There is respect for expertise. People who know the local situation and players best and / or have most expertise, get maximum room to anticipate or respond quickly and alertly to unexpected developments.